Refund policy
Return & Refund Policy
30-day returns. If you are not happy with your order, contact us within 30 days of delivery and we will make it right.
Eligibility. The item should be in like-new condition: clean, undamaged and in its original packaging where possible. Please include your order number. If an item is defective, damaged or the wrong item, tell us as soon as you notice and we will arrange a replacement or a refund.
How to return.
- Email info@ezrallora.com with your order number and the reason for the return.
- We will review your request and send return instructions if it is approved.
- Ship the item back using the prepaid label we send you. Returns sent without approval cannot be accepted.
Return shipping. Return shipping is free. We will email you a prepaid return label once your return is approved.
Refunds. We will refund your original payment method within 2 to 3 business days after we receive your return. Your bank may take a few extra days to post the refund. If a package is returned to us because it was not collected, we can refund the order minus the original shipping cost.
Exchanges. The fastest way to get a different item is to return the one you have and place a new order.
What we cannot cover. Requests made more than 30 days after delivery, items returned without approval, damage caused after delivery, and packages lost or damaged by the carrier after confirmed delivery (please contact the carrier).
Questions? Email us at info@ezrallora.com. We are happy to help.